Cancellation and Refund Policy

This policy is part of the BarcoJá booking flow and must be accepted before payment confirmation.

1. Right of withdrawal

Online, phone, WhatsApp or off-premises bookings may be canceled within 7 calendar days after purchase confirmation, provided the tour has not yet taken place. Within this period, the customer is entitled to a full refund.

2. Seat reservation and availability blocking

By confirming the booking, the customer acknowledges that the purchase reserves a seat for a tour with a specific date, limited capacity and restricted availability.

3. Voluntary cancellation after the legal period

After 7 calendar days from purchase, cancellations due to change of plans, date selection mistake, personal impossibility, delay, absence of companions or any private reason from the customer do not generate a cash refund.

4. Credit for rescheduling

As a commercial alternative, the amount may be converted into credit for rescheduling once only, if requested at least 72 hours in advance and subject to tour, date, time and operational availability.

5. Weather, sea conditions or Navy decision

If the tour is canceled due to weather, rough sea, strong wind, navigation restriction, Brazilian Navy decision or safety-related operational impediment, the customer may choose between rescheduling or a full refund.

6. Delay and no-show

The customer must arrive at the meeting point at least 30 minutes in advance. Delay, missed boarding or no-show will be considered no-show, with no refund, credit or mandatory rescheduling.